Utilizing digital patient interaction / triaging to improve the patient experience and organizational efficiency
The aim with this work-package (WP) is to evaluate how digital patient interaction with or without triaging can improve the experience at the same time as improving the efficiency of the health care organization. Triaging is by some seen as the ultimate dream of how we can use the computers to assist doctors to make diagnostic decision. The objective with this WP is to understand how different approaches can be taken to leverage a digital patient interaction to enable effective health care delivery with more satisfied patients.
This is applicable both for primary care and out-patient clinics.
We will have the a webinar on May 28th to address this with the follownig broad agenda. More info will come shortly.
- Different case studies of how to use digital patient interaction in the care process
- Current perspectives in academic research